FAQs
How long does it take to process the order?
We will ship the order to you between 10-14 days from the day you placed the order.
If you need express shipping please let us know in the notes section on check out and we will give it priority.
How can I pay?
We have all options available with our picture framers: credit card, paypal or afterpay.
What happens if the frame is not good or there is damage?
Please call us and we will send a framer to you to give you a service call and to fix it.
Can you hang pictures on the wall?
Yes we can hang it up for you too. We will supply all tools and can hang on brick or gyprock.
Can I make a refund?
Yes you can get a full refund within 14 days.
Is my art safe-it is really expensive and important to me?
Yes it is in safe hands. We have public liability insurance. We are very careful with the art we receive. We are aware it can be sentimental and of value to the customer or it can be an expensive piece of art and this is why we are extra careful with every art work we receive.
Do I need to pay a call out fee?
No, we send a framer to you and he will give you a free quote with samples.
What currency are the prices on the website listed in?
All prices on the Fantastic Framing website are listed inAustralian Dollars (AUD). If you are shopping fromNew Zealandor theUnited States, your payment will be automatically converted to AUD by your bank or payment provider based on their exchange rate.
Do you do pick up and delivery?
Yes we do pick up and delivery. Our vans are made for carrying picture frames in a safe way.
Can I insure my order against loss or theft during shipping?
Yes! At checkout, you can add Shipping Protection to cover your order against loss or damage during transit.
What happens if my order arrives damaged?
We offer a free 72-hour Damage Guarantee. If your item arrives damaged, contact us within 24–72 hours of delivery, and we’ll arrange a refund, exchange, store credit, or repairs.
Is there a warranty on the frames or canvas?
Yes. You can purchase an Extended 2-Year Warranty that covers issues like frame warping, hanging hardware failure, and canvas defects.
Can I insure my framed artwork or merchandise after purchase?
Yes. Our Art & Merchandise Insurance covers accidental damage during custom framing for artworks, prints, and branded items you provide.